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Customer Service

Warranty, Service, or Parts Request

Complete the form below to begin the process of submitting a warranty service request to JELD-WEN. After completing the form, you will be contacted by a customer service representative within 1 business day.

Please fill out this form as completely and accurately as possible. Fields marked (*) are required.

Select the term that best describes you: Please select a term

Store where product was purchased: (leave blank if unknown) Please insert a store name

Installation Status: This question is required
Product is not currently installed
Product is currently installed

Install Date: Please select a month. Please select a month and year that falls between 1962 and today.

Install Location: Please select a location
Your name: You must provide your first name You must provide your last name

Company:

Phone Number: Please provide a valid phone number (including area code)

Email Address: Please provide a valid email address

(separate multiple addresses with commas)

Confirm Email address: Email addresses do not match

(separate multiple addresses with commas)

JELD-WEN customer number (if available):

Country: Please select a country

Address:
Please provide a street address (no P.O. boxes) Please provide a city Please provide a state/province Please provide a zip/postal code

Builder Name:

Phone Number: Please provide a valid phone number (including area code)

Cell Number: Please provide a valid phone number (including area code)

Email Address: Please provide a valid email address

Property Status:

Name: Lot:

Phase:

Do you own the property: This question is required Please provide the owner's first name Please provide the owner's last name Please provide the owner's phone number (including area code) Please provide the owner's email address.
Yes
No

Property Owner:
Name:

Phone: Email:
Order Details

Original JELD-WEN Order Number:

Order Line Number:

Original PO Number:

PO Line Number:

Original Order Date: Please select a date

Product Details

First Product

JELD-WEN Window/Patio Door/Door Collection: Please select a collection

Series: Please select a series

Brand Name: Please select a brand name Please enter the specific other brand name

Product Type: Please select a product type

Shows the window types by picture.

Glass/Serial Number/WIN:

Identifies where the WIN number is located on a window.

SKU#:

Second Product

JELD-WEN Window/Patio Door/Door Collection: Please select a collection

Series: Please select a series

Brand Name: Please select a brand name Please enter the specific other brand name

Product Type: Please select a product type

Glass/Serial Number/WIN:

SKU#:

Third Product

JELD-WEN Window/Patio Door/Door Collection: Please select a collection

Series: Please select a series

Brand Name: Please select a brand name Please enter the specific other brand name

Product Type: Please select a product type

Glass/Serial Number/WIN:

SKU#:

Fourth Product

JELD-WEN Window/Patio Door/Door Collection: Please select a collection

Series: Please select a series

Brand Name: Please select a brand name Please enter the specific other brand name

Product Type: Please select a product type

Glass/Serial Number/WIN:

SKU#:

Request Details

Number of windows or doors affected: Please enter a number greater than 0

Total number of windows and doors in property: Please enter the total

How long has the issue been on-going?:
Please specify duration in days, months or years

Enter details of the product issue(s), needed part, and/or requested service:
Please enter the requested details

Product Photos

Please upload photos of the products. Recommended photos are exterior, interior, a picture of a corner of the glass, and one of the hardware. Photos must be jpegs and a maximum of 1 MB in size

Background

Role:
Store Name:
Installation Status:
Install Date:
Install Location:

Edit

Contact

Name:
Company:
Country:
Phone:
Email:
JELD-WEN Customer Number:
Address:
Builder:	{$req->builder}
Builder Phone:	{$req->builder_phone}
Builder Cell:	{$req->builder_cell}
Builder Email:	{$req->builder_email}
Project Name:
Lot:
Phase:
Property Owner:
Owner Information:

Edit

Request Details

Original JEL-WEN Order Number:
Original Line Number:
Original PO Number:
Original PO Line:
Original Order Date:
First Product
JELD-WEN Collection:
Series:
Brand Name:
Product Type:
Glass/Serial Number/WIN:
SKU #:
Second Product
JELD-WEN Collection:
Series:
Brand Name:
Product Type:
Glass/Serial Number/WIN:
SKU #:
Third Product
JELD-WEN Collection:
Series:
Brand Name:
Product Type:
Glass/Serial Number/WIN:
SKU #:
Fourth Product
JELD-WEN Collection:
Series:
Brand Name:
Product Type:
Glass/Serial Number/WIN:
SKU #:
Number of Windows/Doors Affected:
Total Number of Windows/Doors at property:
Duration of issue:
Details of product issue(s), requested part, and/or service:

Edit

Customer Service

Warranty, Service, or Parts Request

Order Details

Product Details

First Product

Second Product

Third Product

Fourth Product

Request Details

Product Photos